Your data

Delete your account

Applies to app and web requests

Emergency? Call your local emergency number now (for example 911 in the US and Canada, 999 in the UK, 112 in the EU and Nigeria) or go to the nearest hospital. 3TABZ is not an emergency or medical service.

In the app (fastest): Profile → Privacy & Data → Delete my account → confirm twice.

Without the app: email privacy@3tabz.com from the email address on your account with the subject "Delete my account". We verify the request (we may send a code to that email) and complete it within [7] days. You don't need to reinstall the app.

What happens

  1. You are signed out on all devices immediately and your account is scheduled for deletion.
  2. 30-day grace period: sign in again within 30 days to cancel the deletion.
  3. After 30 days we permanently delete your account and all associated data: medicines, schedules and reminders, dose logs, symptom journal, check-ins, readings, meal plans, care-partner links, dependants, shared report links, AI suggestions and usage logs, notification history, push tokens, sessions and data exports.
  4. Backup copies are overwritten within [BACKUP WINDOW] days.
  5. What remains: Apple and Google keep their own records of your purchases under their policies (we can't delete those). Our admin audit log may still contain your internal account id (no health data) until that entry expires after 2 years.

Subscriptions: deleting your account does not cancel an App Store or Google Play subscription — cancel it in your store account settings.

Only want some data removed? You can delete individual journal entries, medicines and readings in the app, or turn off AI and care-partner sharing in Privacy & Data.